Terms & Conditions

Legal

These terms apply to cleaning services provided by Ace's Cleanup's (LACH, CHANROTANA, ABN 87 749 004 214).

1. Bookings

A booking is made when you complete the online booking process or confirm a booking with us in writing.
A $100 AUD deposit is required for bookings with an established service price. The deposit forms part of your total price — it is not an additional charge.
Your time slot is reserved once the booking is created and is fully confirmed once the deposit is paid. Unpaid or abandoned bookings may be released.
Where a job requires a quote, no price is final until we confirm it in writing and you accept it.

You are responsible for arranging access at the booked time, including keys, codes, building access and parking.
If we cannot access the property within 30 minutes of the booked start time, the booking may be treated as a late cancellation.
Please tell us about pets, alarms, hazards or restricted areas before the clean.

All prices are in Australian dollars and include GST. GST registration applies from 14 March 2026.
The deposit is payable at the time of booking. The remaining balance is payable on completion of the service unless agreed otherwise in writing.
We do not store card numbers or security codes. Card payments are handled by a secure payment provider.

You may reschedule or cancel at least 48 hours before the booked start time and your deposit will remain credited to a future booking.
Cancellations inside 48 hours may incur a fee to cover the reserved time. We will always discuss this with you before charging anything.
The deposit is not automatically non-refundable. Where we cancel, or where cancellation is due to circumstances outside your control, the deposit is refunded or re-credited.
We may reschedule a booking due to illness, safety issues or events outside our control, and will offer the earliest alternative time.

If the property requires significantly more work than described at booking, we will tell you before proceeding and agree any additional cost with you first.
Paid parking, tolls or other access costs may be charged where they are disclosed to you before the service.

Please secure valuables, fragile items and confidential documents before the clean.
Provide accurate property details. Pricing and time allocation are based on the information you supply.
Ensure the property has working power and water.

If you are not satisfied with an area of the clean, contact us within 48 hours of the service with details and photos where possible.
Where the issue falls within the scope of the booked service, we will return to re-clean the affected areas at no additional cost.
End of lease cleaning does not guarantee the return of your rental bond. Bond decisions are made by your agent or landlord.

Nothing in these terms excludes rights you have under the Australian Consumer Law.
Questions about these terms can be sent to ace.cleanups@proton.me.