Legal
Privacy policy
How Ace's Cleanup's handles personal information collected through this website.
What we collect
- Booking and enquiry details you give us: your name, email address, phone number, property address, suburb, postcode, property details and any instructions you add.
- Booking records: the service booked, date and time, price, deposit and payment status.
- We do not collect or store card numbers or security codes on this website. Card payments are processed by a secure payment provider.
Why we collect it
- To quote, schedule, perform and confirm your cleaning service.
- To contact you about your booking, including changes and reminders.
- To keep business records required for tax and accounting.
Who we share it with
- Service providers who help us run the business, such as our website hosting, database and payment providers.
- We do not sell your personal information and we do not share it for advertising.
How it is stored
- Booking data is stored in a secured database with access restricted to the business owner and authorised staff.
- Customer records are protected by access controls so one customer can never see another customer's information.
Access, correction and complaints
- You can ask for a copy of the personal information we hold about you, ask us to correct it, or ask us to delete it where we are not required to keep it, by emailing ace.cleanups@proton.me.
- If you are not satisfied with how we handle a privacy concern, you can raise it with the Office of the Australian Information Commissioner.
Cookies and analytics
- This site uses only the storage required to make the website work. If analytics are added in future, this policy will be updated first and any consent requirements will be respected.